FREQUENTLY ASKED QUESTIONS

The shop is primarily run by me, Alex! I manage all the socials, handle the pouring, customer service, sculpting models, handling all the 3D printing and post processing of models and molds. I also make all of the art and infographics for the site, I manage and host the shop site itself and I handle all the day to day responsibilities like reordering supplies and paying taxes (not my favorite part tbh). My husband, Aurora, helps me keep the shop clean, pack up orders, and generally offers his support whenever he can. Aurora also handles some of the email responsibilities and helps moderate The Roost, our Discord server. The third member of our shop is Bitey (she bites). Bitey helps deisgn some of the models and helps with the character designs behind the models occasionally, as well as offering emotional support to me as well! 
All of our models and molds are always made with 100% body safe platinum cure silicone. We pigment our products with a variety of skin safe colors including ethically sourced mica powders and skin safe liquid pigments made specifically for use with silicone. This makes our products hypoallergenic and easy to clean and sanitize fully.
We do sometimes open for custom orders and made to order (MTO) items! Check our customs section for info and to see if any listings are available. If there are none in the shop then customs are closed. We always make announcements accross our various social medias as well as the front page of the shop.


 All of the sizes of each toy are specified in detail on each individual listing! We also have a handy size guide along with other useful info right here.
We run on an inventory drop model where products are "restocked" at specific times and dates. Since our shop is so small this in the only way that works for us. If there aren't any toys available to purchase in our shop have a look at when our next drop date on our home page.

We currently offer our toys in super soft 00-20, soft 00-30, medium-soft Near Clear 31, medium 00-50, and rarely firm A2 and super firm A10! 00-20 through A10 refers to shore hardness. All of our silicones are MUCH softer than most big-box store toys and are lusciously squishy and delightful.


A general note about our silicone- the softer the silicone the more prone it will be to indents from storing on uneven or textured surfaces, fingernail marks, and tearing from excessively rough use. Depending on the model and pigment load some toys poured in one firmness may feel slightly different than another in the same option.


Near Clear 31 info: Near Clear as its name implies is clearer than our other silicones which have a slightly white “milk jug” opaqueness to them and is what we consider a medium-soft silicone, somewhere between soft and medium firmness. Near Clear is much clearer and shows off color shift and super sparkly pigments beautifully, but also comes with a few drawbacks. Near Clear will yellow with UV and heat exposure faster and more noticeably than our regular silicone and is also susceptible to indents, nail marks, and permanently capturing textures on the bottom of the base when stored on rough surfaces, along with it tearing slightly easier from excessively rough use. In general, Near Clear toys do not require special care, but these known issues should be taken into consideration when ordering toys in this firmness.

We do not! In general, we think firmness pucks while fun, do not offer accurate examples of our toys. Soft on one model may feel completely different on another due to a myriad of reasons including the girth/size of the model, pigment load, and the overall design of the model. In general, if you are questioning what firmness to get, the larger the toy the softer we recommend, especially for folks just starting out collecting.

Flops are imperfect items that didn’t fully pass our quality inspections but are still perfectly safe to use. Reasons can range from issues like small tears, cuts or nicks, air bubbles, pigment freckles, or uneven bases to name a few examples. We discount each item uniquely and by severity and always note the exact issue and if any repairs were made to the item in the listing description, including if an item was repaired by us with a body-safe product called Sil-Poxy.


Products that fully fail quality inspection and have been deemed unsafe will never be listed for sale in our store, even at cost or for free.

Items with minor flops may not always affect their use, and may be visual only. The item has been determined to be safe to use and may only require slightly more care when cleaning, if any additional care is required at all. (Examples: Light or small pigment freckles that are deep and that pose no risk of breaking the surface. Small cuts, nicks or tears occuring to the base of an item that may or may not require the Sil-Poxy to repair.)
Products with major flops have damage to them that makes them harder to use or maintain, or may be able to be felt in use impacting the overall quality of the item's intended purpose. Greater care should always be taken to ensure items are properly cleaned after use, and may need more frequent full sanitation to maintain. (Examples: Large or frequent pigment freckles or clumps close to the surface, or pigment freckles or clumps that have been removed and repaired with Sil-Poxy. Any cut, nick or tear occuring on the usable portion of a toy that may or may not require Sil-Poxy to repair. Large cuts, nicks or tears on the base that may or may not require Sil-Poxy to repair.)

We ship all of our orders in plain unbranded boxes. Our return address does not have our shop name on it, simply BBA. All toys are cleaned with hot water and unscented soap before being bagged in clear plastic bags and heat-sealed. Currently, we ship everywhere that USPS will allow us, excluding the EU and where our products are prohibited.


Yes! Multiple orders made between shipping periods are (usually) automatically combined into a single order for fulfilment on our end. Generally shipping costs are refunded for subsequent orders, and we keep the initial shipping costs to use to actually ship your new single order out. Order combinations are performed using a store function that checks for matching billing and shipping info between orders. If this information is different from your initial order it will not be combined automatically. This is a courtesy service we offer and we ask that customers make sure their shipping and billing info is entered consistently to ensure smooth operation.

At checkout, we offer USPS and UPS. Domestic (within the US) USPS options include Priority and Ground Advantage (previously First Class). Please note that all of our orders are insured through a third-party service and not directly through USPS or UPS. Our international orders are able to be shipped by USPS Priority International and USPS First Class International. We offer USPS First Class International to help cut down on shipping costs. Please be aware that First Class International orders are more prone to getting lost and we may be unable to file an insurance claim on them through Shopify, so please carefully weigh the pros and cons between choosing Priority International vs First Class International. For folks who prefer UPS, we offer UPS Worldwide Saver® which is generally cheaper than USPS Priority International, and is sometimes more reliable than USPS First Class International.


International orders will list contents on customs forms as "Other articles of rubber other than hard rubber.;other: other".International orders may potentially incur additional fees or VAT before they can be received, depending on shipping services selected at checkout and local taxes/fees charged on imported goods. We are not responsible for charging or paying these fees, and customers should be aware of these potential extra costs prior to ordering from us.

We do not accept order cancellations or returns for any reason. Refunds or store credit, either total or partial, are given at our discretion and on a case-to-case basis.

We do our best to ship orders as quickly as possible! Our typical shipping schedule is fulfilled once a week on Mondays, with orders being packed over weekends. Orders placed on or after Monday will be shipped the following week. Processing time for new orders is typically 1-2 weeks, though we try to be quicker depending on how many orders we have at any given point and the availability of our shipping supplies. As a disabled artist running the majority of the day-to-day operations, it takes a little longer for me to process orders and find the time to get them to our local post office. 


After placing an order with us our store will automatically send you a confirmation email. When your order is ready to ship you will receive another email with your tracking information. Your tracking information can tell you a few different things:


  • Not Shipped: We haven't gotten to packing your order yet, but it's in our queue to be fulfilled.


  • Pre-Shipment: We still have your item(s), but we're either still getting it packed up or it hasn't been handed off to your selected shipping carrier. Sometimes packages stay in pre-shipment for a bit while we clear the rest of our shipping queue so everything can be dropped off at once.


  • In-Transit: Our shipping carrier has your package and it's on the way to you. Check your tracking number provided for more info and updates.

 


Make sure to inspect all items before removing them from their heat-sealed plastic bags and reach out to us immediately if you spot something wrong. 
We recommend washing all orders with unscented soap and giving them a good boil or soaking them in a 5%-10% bleach solution and washing with soapy water after soaking before use. Do not boil bleach. For storage please only keep your new toy(s) with other items made from platinum cure silicone and always use water based lubricants. Non water based lubricants will eventually break down your toys and make them unsafe to use.


For storage options we recommend plastic tubs like those made for storing shoes or kitchen dry goods, and keeping your toys out of constant direct sunlight as UV rays can alter the firmness and colors of your toys. Fabric bags are also a great option for storing toys, and items can also be displayed on plastic or wooden shelves rather than tucked away. We do not recommend storing your platinum cure silicone items on uncoated glass surfaces since silicone can cure to the glass and ruin both your furniture and toy.

Due to the nature of our products we do not offer returns or exchanges for any reason.

Please reach out to us within 7 days of receiving your package. Package(s) marked delivered by carrier begins the 7 day period. We will do our best to make allowances where possible, because we understand life happens, but issues reported after this 7 day period limits how we can help. We will always try to help to the best of our ability and want to make it right if an order is damaged, incorrect, or otherwise faulty. We may offer to remedy any errors on our end by way of repours, refunds, or store credit. Each resolution is offered on a case-by-case basis. In order to fully help you we will require photos of the damage to fully investigate, along with a detailed description. We may ask you some follow-up questions or ask you to remove an item from its bag to further figure out the cause.

Not at this time! If we are ever in need of product testers we will make  announcements on our socials :)