FREQUENTLY ASKED QUESTIONS

The shop is primarily run by me, Alex! I manage all the socials, handle the pouring, customer service, sculpting models, handling all the 3D printing and post processing of models and molds. I also make all of the art and infographics for the site, I manage and host the shop site itself and I handle all the day to day responsibilities like reordering supplies and paying taxes (not my favorite part tbh). My husband, Aurora, helps me keep the shop clean, helps me pack up orders, and generally offers his support whenever he can. The third member of our shop is Bitey (she bites). Bitey helps deisgn some of the models and helps with the character designs behind the models occasionally, as well as offering emotional support to me as well! 
All of our products are made from 100% platinum cure silicone, body safe pigments, and ethically sourced mica powders
We do sometimes open for custom orders. Please see our shop for custom listings. If there are none in the shop customs are closed. We always make an announcement on our Twitter page @battybits if we will have customs available in an upcoming drop.‚Äč

Generally we try to open some form of custom on the first of each month.

 All of the sizes of each toy are specified in detail on each individual listing! We also have a handy size guide along with other useful info right here.
We run on an inventory drop model where products are "restocked" at specific times and dates. Since our shop is so small this in the only way that works for us. If there aren't any toys available to purchase in our shop have a look at when our next drop date is on our Twitter @battybits or on our home page!
We currently offer our toys in super soft 00-20, soft 00-30, medium 00-50, and firm A10! 00-20 through A10 refers to shore hardness.
We currently do not! We have plans to offer firmness "pucks" in the future to better help customers choose the right firmness for them though.
Flops are toys that have small superficial surface defects like small nicks, air bubbles, or tears that do not affect the use of the toy. They are sold at a discount proportional to their damage. "Mega" or "turbo" flops are toys we have deemed unsafe and are not sold. Toys that have been repaired with a product called Sil-Poxy will always be listed as flops and noted in the listing description.
We ship all of our orders in plain unbranded boxes. Our return address does not have our shop name on it, simply BBA. All toys are cleaned with hot water and unscented soap before being bagged in clear plastic bags and heat sealed. Currently we ship everywhere that USPS will allow us, excluding Germany.
We do our best to ship orders as quickly as possible! Our current processing time for new orders is 1-2 weeks, though sometimes it can be quicker. It's mostly one person running the day to day tasks in the shop so things take a little longer for us!
We recommend you give your toy(s) a good look over for any undocumented flaws while it is STILL IN THE BAG! If you have an issue with your order and have taken it out of its heat sealed bag this reduces how much we will be able to assist you! Please message us through our contact form for assistance along with your order number and photos. Please do not DM us on Twitter, we likey will not see your message.
We recommend washing all orders with unscented soap and giving them a good boil or soaking them in a 5%-10% bleach solution and washing with soapy water after soaking before use. Do not boil bleach. For storage please only keep your new toy(s) with other items made from platinum cure silicone and always use water based lubricants. Non water based lubricants will eventually break down your toys and make them unsafe to use.

We're sorry, but due to the nature of our products, we cannot offer returns or exchanges for products that have had their plastic seal removed due to health and safety concerns. However, if your toy has not been removed from its packaging we can discuss options. If you have an issue with your order please reach out to us within 14 days of receiving it.
Note: we will never resell a toy that has been returned to us, even if its never left its packaging.

Not at this time! If we are ever in need of product testers we will make a public announcement on our Twitter.

Unfortunately, starting a business in this industry is a risky and expensive venture. If you're interested in learning more in-depth about how products like ours are made, we highly suggest giving OnlyGoblins.com a visit! It's a wonderful community-driven resource guide that can definitely answer all of your questions better than we can.