FREQUENTLY ASKED QUESTIONS
All of our products are made from 100% platinum cure silicone, body safe pigments, and ethically sourced mica powders
Generally we try to open some form of custom on the first of each month.
We currently offer our toys in super soft 00-20, soft 00-30, medium 00-50, and rarely firm A10! 00-20 through A10 refers to shore hardness. All of our silicones are MUCH softer than most big-box stores toys and are lusciously squishy and delightful.
We do not! In general, we think firmness pucks while fun, do not offer accurate examples of our toys. Soft on one model may feel completely different on another due to a myriad of reasons including the girth/size of the model, pigment load, and the overall design of the model. In general, if you are questioning what firmness to get, the larger the toy the softer we recommend, especially for folks just starting out collecting!
We ship all of our orders in plain unbranded boxes. Our return address does not have our shop name on it, simply BBA. All toys are cleaned with hot water and unscented soap before being bagged in clear plastic bags and heat-sealed. Currently, we ship everywhere that USPS will allow us, excluding Germany.
At checkout, we offer USPS and UPS. Domestic (within the US) USPS options include Priority and Ground Advantage (previously First Class). Please note that all of our orders are insured through a third-party service and not directly through USPS or UPS. Our international orders are able to be shipped by USPS Priority International and USPS First Class International. We offer USPS First Class International to help cut down on shipping costs. Please be aware that First Class International orders are more prone to getting lost and we may be unable to file an insurance claim on them through Shopify, so please carefully weigh the pros and cons between choosing Priority International vs First Class International. For folks who prefer UPS, we offer UPS Worldwide Saver® which is generally cheaper than USPS Priority International, and more reliable than USPS First Class International.
We do our best to ship orders as quickly as possible! Our current processing time for new orders is 1-2 weeks, though sometimes it can be quicker. As a disabled artist running the majority of the day-to-day operations, it takes a little longer for me to process orders and find the time to get them to our local post office.
Please note that checking out with faster shipping options like USPS Priority Express does not mean we will be able to get your order shipped faster.
Please try to reach out to us within a week of receving your order. Time frames longer than this, especially if a toy has been taken out of its bag severly limits how much we can help.
We're sorry, but due to the nature of our products, we cannot offer returns or exchanges for products that have had their plastic seal removed due to health and safety concerns. However, if your toy has not been removed from its packaging we can discuss options. If you have an issue with your order please reach out to us within 14 days of delivery.
Note: we will never resell a toy that has been returned to us, even if its never left its packaging.
Not at this time! If we are ever in need of product testers we will make a public announcement on our Twitter.
Unfortunately, starting a business in this industry is a risky and expensive venture. If you're interested in learning more in-depth about how products like ours are made, we highly suggest giving OnlyGoblins.com a visit! It's a wonderful community-driven resource guide that can definitely answer all of your questions better than we can.