Shipping policy
Discreet shipping guarantee and where we ship to
All orders are shipped free from external promotional branding in plain white or brown boxes. The return info reads simply "BBA".
Currently we are able to ship to most countries excluding the EU and where our products are prohibited. We offer shipping options from both USPS and UPS at varying speeds, though shipping speed does not affect our fulfilment speed, only the speed the carrier delivers your order once its in their possession. If you require an order by a certain date please make sure to reach out to us before placing an order. Please understand we may not always be able to complete these requests, but we will try.
Order tracking status meanings
After placing an order with us our store will automatically send you a confirmation email. When your order is ready to ship you will receive another email with your tracking information. Your tracking information can tell you a few different things:
- Not Shipped: We haven't gotten to packing your order yet, but it's in our queue to be fulfilled.
- Pre-Shipment: We still have your item(s), but we're either still getting it packed up or it hasn't been handed off to your selected shipping carrier. Sometimes packages stay in pre-shipment for a bit while we clear the rest of our shipping queue so everything can be dropped off at once.
- In-Transit: Our shipping carrier has your package and it's on the way to you. Check your tracking number provided for more info and updates.
Order fulfillment times and combined order shipping
Our typical shipping schedule is fulfilled once a week on Mondays, with orders being packed over weekends. Orders placed on or after Monday will be shipped the following week. While we do our best to ship orders as soon as possible, fulfillment times for premade items can be up to 2-3 weeks depending on how many orders we have at any given point and availability of our shipping supplies. We are a team of only 2 with limited time to transport orders to the post office which does slow us down. We kindly request customers not to inquire about order status until it has gone unfulfilled or sat in pre-shipment for at least a week.
Multiple orders made between shipping periods are (usually) automatically combined into a single order for fulfilment on our end. Generally shipping costs are refunded for subsequent orders, and we keep the initial shipping costs to use to actually ship your new single order out. Order combinations are performed using a store function that checks for matching billing and shipping info between orders. If this information is different from your initial order it will not be combined automatically.
This is a courtesy service we offer and we ask that customers make sure their shipping and billing info is entered consistently to ensure smooth operation.
If you think you may have put the incorrect address or typed it wrong, please reach out to us with the email used to place the order. We will not change addresses for orders that do not match the order email address for security reasons.
International orders
International orders will list contents on customs forms as "Other articles of rubber other than hard rubber.;other: other".
International orders may potentially incur additional fees or VAT before they can be received, depending on shipping services selected at checkout and local taxes/fees charged on imported goods. We are not responsible for charging or paying these fees, and customers should be aware of these potential extra costs prior to ordering from us.