We always ship as discreetly as possible. All orders are packaged in plain brown or white boxes with BBA as the return address. There is no branding on the exterior of the package.
We process and ship most premade orders within 2-14 business days. Holidays can affect shipping times. Custom orders can and generally take much longer. Orders are shipped with USPS unless otherwise specified or requested. All packages unless requested are sent Priority Mail and have $100 of insurance and tracking. If you need more insurance please contact us before ordering. Currently, as of 2/26/22 we are able to ship worldwide.
The bulk of our order processing happens on Sundays and Mondays. Generally orders placed after Monday will not ship until the next week. We do not offer expedited shipping so if you have a specific date you expect/need your order, please take this into account before ordering.
All orders require a full name, full correct address, correct email address or phone number to provide tracking updates and for USPS to contact you if your order is returned or undeliverable. Using Aliases or shortened versions of names can cause problems for USPS, especially for international shipments so please refrain from using them when ordering.
We do combine orders placed within 1 hour of each other. Shipping will be refunded accordingly and multiple orders will be shipped out in one box. Please do not message us to combine your order unless you are absolutely certain we have missed you! We process shipping refunds and combinations right before we process and pack orders, which generally happens over the weekend.
If you think you may have put the incorrect address or typed it wrong, please reach out to us with the email used to place the order. We will not change addresses for orders that do not match the order email address as this can make the difficult task of combining orders that much harder.
International orders will list contents on customs forms as "Silicone Sculpture". Custom orders may incur additional fees before the customer can receive it, depending on your local shipping regulations and rules.