Terms of Service

 General Info:

You must be 18+ or of legal age in your country to purchase our products. We do not sell to minors. 

Our toys are always cast with 100% body safe platinum cure silicone. We pigment our toys with a variety of skin safe colors including mica powders and we do our best to make sure our micas are ethically sourced. 

Due to the handmade nature of our products small imperfections will almost always be present. All of our models are designed, 3D printed, and finished by us. The nature of products made like this means there may be small scuffs, residual sanding or 3D printer texture, among other purely cosmetic surface imperfections. This is totally normal and does not impact the use of any of our toys. Toys that have damage or flaws besides these built in features will be marked as "flops" and sold at a discount corresponding with the level of damage. We will never sell a flop that we feel is unsafe to use! "Mega" and "turbo" flops are terms you may see used by us to describe a toy we consider unsafe for use and will never be in our shop available to purchase. Please do not ask for these toys as we will not sell them to the general public.

All of our toys are washed in hot water and unscented soap before packing them in heat sealed plastic bags. We ship in discreet unbranded boxes. Our return address simply says "BBA" to help keep your privacy. Items that are not heat sealed are items not intended for use, such as our squishies. We take no responsibility if these items are used incorrectly. 

We not do accept cancellations for any reason. Unless there is a mistake on the shop's part, all sales are final. We do not accept returns, and our options to help you with your order should an issue arise after delivery are severely limited if an item has been taken out of its heat sealed bag. If you're having trouble with your order please reach out to us within 7 days after receiving your order and we will try to help you to the best of our ability! We do not accept cancellations or send refunds for toys not being the exact color on your monitor/ screen at time of purchase unless we manage to send you the wrong toy! We try our best to capture real to life colors as close as possible but different screens and even lighting when viewing in person can make toys look different. 

When your order arrives, please store your new toy(s) away from products not made with platinum cure silicone, as it can ruin your new items. Only use water based lubricants. Oil and silicone based lubricants can break down your platinum cure toys and damage them making them unsafe to use. To clean your toys we recommend washing them with warm unscented soapy water before and after each use, especially if sharing them with your partner(s) or using any toys both vaginally and anally. For a deeper cleaning and to help sanitize your items, we recommend boiling them in water for 10 to 15 minutes, or soaking them in a 5%-10% bleach solution for up to 20 minutes. 

And finally, Bat Bites is not liable in any way, shape, or form for how customers use their products and we are not responsible for any injury or harm caused from improper use of these novelty items, nor can we suggest how they are used. Please use common sense and practice safe use!